RETURNS & CANCELLATIONS POlicy
We want you to be incredibly happy with your pieces from gordonpalmerdesign.com. Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact us at 1-201-568-3602 within three (3) days of receipt. You may also contact us at firstname.lastname@example.org. If you receive a damaged, defective or incorrect item, we will work with you to make things right. In-stock items normally ship within 24–48 hours after an order has been placed. Once an item has shipped, cancellation is not possible. Furniture, Custom and Special Order items cannot be cancelled.
ITEM NOT ELIGIBLE FOR REFUNDS OR EXCHANGES The following are final sale, and not eligible for refunds or exchanges. Furniture, wallpaper, fabric, art, candles, custom orders, sale items, and all marble products.
ITEMS ELIGIBLE FOR EXCHANGES We allow for exchanges or a return on: Home decor (marble excluded) if unopened and in original packaging.
ITEMS ELIGIBLE FOR RETURNS We allow for returns on Lighting, subject to a 35% restocking fee. Lighting must be returned in the factory carton packed exactly as it was shipped, otherwise returns will not be accepted. Installed, customized, or rewired lighting is not eligible for return. If you wish to return an item listed above, you will be responsible for outbound and return shipping and delivery charges. A traceable return shipping method is required (FedEx, UPS, etc) Returns must be received in original condition and in the original packaging within 30 days. Credit card orders will receive refunds in the form of a credit back to the original account. Shipping and Delivery Service charges are not refundable.
CHARGES & REFUNDS
Customer authorizes, understands and agrees that all charges, balances, taxes and fees as outlined in the Order Summary can be charged on credit card provided at time of sale.
Customer will be responsible for all applicable taxes regardless of the amount quoted on this web site at the time the order is placed. All refunds will be issued in the original form of payment. GordonPalmer Design will honor price adjustments for up to 7 days after date of sale.
NOT SO SMALL PRINT
We reserve the right to update or modify these terms and conditions at any time, so please review these terms and conditions prior to making any purchase from us.
Availability, prices and delivery are subject to change. We make every effort to provide accurate product information, however errors may occur. Therefore, product availability, descriptions, specifications and pricing are subject to change, and we reserve the right to restrict orders of any items.