SHIPPING & DELIVERY

At GordonPalmer Design Studio, we are focused on ensuring our customers are supported at every step of the process. We do our best to deliver your furnishings to your home as soon as possible. For support specific to your order, please Concierge at: 

Phone: 201.568.3602
Email: gallery@gordonpalmerdesign.com

WHEN WILL I RECEIVE MY ITEM(S)?

The date your item(s) will be received is subject to several factors, including the type of order (Stock, Custom, Special Order, etc.)

Once you order has been placed, Concierge will contact you within 2 business days to finalize your estimated delivery date.

We currently deliver to the contiguous United States only (our apologies to our friends in Alaska, Hawaii and beyond). For assistance with shipping costs, support or further information, please contact Concierge or email us a studio@gordonpalmerdesign.com.

WHAT METHODS OF SHIPPING DO YOU USE?

Our shipping/ delivery options are dependent on the type of item(s) ordered. Smaller orders will be shipped via Fed Ex. Larger items are shipped using our Residential Courier service.

HOW ARE SHIPPING COSTS CALCULATED?

Shipping costs are calculated based on the type of item(s) ordered. Please refer to the table above for details and price caps.

CAN I PICK UP MY ORDER IN–STORE?

Unfortunately, we do not offer this option due to space limitations.

I ORDERED MULTIPLE ITEMS. WILL THEY SHIP SEPARATELY?

We make every attempt to ship your order complete. Should an exception arise, we will reach out to you and make appropriate accommodations.

CAN I GET MY ORDER EXPEDITED?

We make every effort to ensure our customers receive their item(s) as quickly as possible. However, since many of our products are built to order, it is not always possible to expedite an order. Please contact Concierge to discuss your individual needs—we will do our best to help!

HOW DO I SCHEDULE A DELIVERY?

Once your order is placed, Concierge will reach out within 2 business days to discuss your shipping and delivery expectations.

If an order includes a Fed Ex delivery, we will provide tracking information so that you may follow the journey of your items.

Our Residential couriers will be in contact with you directly for delivery of our larger items to schedule your delivery appointment. We will provide contact information should you need to reach out to them.

WHO DO I CONTACT WITH A PACKAGE OR DELIVERY ISSUE?

Please contact Concierge should any issue arise.

HOW LONG DO I NEED TO WAIT?

Stock 
Available ready–made in stock year–round and delivered in as little as 7-14 weeks or less.

Custom 
Built to order from fabrics we have in stock and delivered in 8 weeks or less.

Special Order 
Built to order from special ordered fabrics and leathers and delivered in 16 weeks or less.

COM/ COL 
Built to order using your provided fabric or leather and delivered in 8 weeks or less.

WILL MY ITEMS BE DELIVERED ASSEMBLED?

All items will arrive assembled with exceptions on certain case goods and beds. Any light assembly required will be completed by our residential delivery service in your home at time of delivery.

WHERE DO YOU SHIP TO? DO YOU SHIP OVERSEAS?

Currently we ship within the contiguous United States only. Should you have exceptions, please contact our Concierge for guidance and options.

DO YOU SHIP TO HAWAII, PUERTO RICO OR ALASKA?

Currently we ship within the contiguous United States only. Should you have exceptions, please contact Concierge for guidance and options.

DO YOU SHIP TO APO OR FPO ADDRESSES?

Currently we ship within the contiguous United States only. Should you have exceptions, please contact Concierge for guidance and options.

CAN I SHIP TO MULTIPLE ADDRESSES FROM A SINGLE ORDER?

Unfortunately at this time, we are confined to one ship to address per order.

CAN I SHIP AN ORDER TO ANOTHER ADDRESS?

Yes, please provide your ship to address at time of order. You may specify a different billing address at checkout.

DO YOU OFFER/ WHAT IS 'WHITE GLOVE SERVICE'?

Yes. Our larger items are delivered by our Residential couriers who provide white glove delivery.

Our delivery agents will arrive to your home at your scheduled delivery appointment, take your item to the room of your choice and complete light assembly when needed. Trash will also be removed as they leave.

DO YOU TAKE AWAY OLD FURNITURE/ MATTRESSES?

Unfortunately, our Residential Couriers are only able to place, construct and clear refuse that we have provided. We cannot remove unwanted sofas, mattresses, case goods, etc.